Privacy Policy

HubSport ("we", "us", "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you access our website, applications, educational programmes, athlete development tools, and online services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

HubSport is the Data Controller responsible for determining how and why personal information is processed.

Organisation: The Hub Multisport Limited

HubSport is the Data Controller for your personal information.

We may collect:

• Full name
• Email address
• Date of birth
• Gender
• Contact information
• Account credentials
• Parent or guardian information where applicable

We may collect information submitted through athlete assessment questionnaires, including:

• Sporting background
• Performance objectives
• Lifestyle information
• Training history
• Wellbeing indicators
• Athlete self-assessment responses

Training load information may include:

• Training duration
• Training frequency
• Session intensity
• Exercise completion information
• Recovery information
• Performance monitoring metrics

Maturation information may include:

• Growth measurements
• Development indicators
• Age-related assessment information
• Maturation tracking information
• This information may be entered by authorised coaches, practitioners, providers, or administrators.

We may automatically collect:

• Device information
• Browser information
• IP addresses
• Usage analytics
• Cookie information
• Security and access logs

We use personal information to:

• Deliver educational programmes and services
• Provide personalised learning experiences
• Monitor athlete development
• Support training and performance planning
• Improve platform functionality
• Communicate with users
• Provide customer support
• Meet legal obligations
• Protect platform security

We process personal information using one or more of the following lawful bases:

• User consent
• Contractual necessity
• Legitimate interests
• Legal obligations

Where consent is relied upon, users may withdraw consent at any time.

Certain athlete information may constitute Special Category Personal Data under UK GDPR where it relates to an individual's health, physical development, wellbeing, or other protected characteristics.

This may include:

• Athlete assessment questionnaire responses
• Injury history
• Wellness and recovery information
• Physical development indicators
• Growth and maturation data
• Training readiness information
• Health-related performance metrics

Where Special Category Data is processed, HubSport will ensure that an appropriate lawful basis and additional condition for processing are identified; information is collected only where necessary for legitimate athlete development, educational, safeguarding, or performance-support purposes; access is restricted to authorised personnel; appropriate technical and organisational security measures are maintained; data minimisation principles are applied; and information is retained only for as long as necessary. Users may withdraw consent for certain forms of processing where consent is the lawful basis relied upon, subject to legal and operational requirements.

Access to athlete information is strictly controlled.

Athlete assessment data, training load information, and maturation data may only be viewed by:

• The athlete
• A parent or guardian where applicable
• Authorised HubSport personnel
• Approved coaches, practitioners, or providers who require access to deliver services and support athlete development

All individuals with access to athlete information are expected to maintain appropriate confidentiality and data protection standards.

Where required by applicable law, users under the age of 18 must obtain consent from a parent or legal guardian before creating an account, accessing services, or submitting personal information.

By registering a minor for HubSport services, the parent or guardian confirms that:

• They have authority to provide consent on behalf of the child
• The information provided is accurate and complete
• They understand how personal information will be collected, processed, and stored
• They consent to the collection and processing of the child's information for the purposes outlined within this Privacy Policy

Parents and guardians may request access to, correction of, or deletion of a child's personal information, subject to applicable legal requirements. See our Safeguarding Policy for further information on protecting young users.

Read our Safeguarding Policy

HubSport obtains clear, informed, and freely given consent from athletes before collecting, processing, or storing personal data during registration or throughout participation in services, programmes, or events.

At the point of registration, athletes are provided with transparent information regarding:

• The categories of personal data being collected
• The specific purposes for which the data will be used
• The legal basis for processing the data
• Any third parties with whom the data may be shared
• Data retention periods
• The athlete's rights under applicable data protection legislation, including the right to access, rectify, erase, restrict processing, object to processing, and withdraw consent at any time

Consent requests are presented in a clear and accessible manner, separate from other terms and conditions, and require an affirmative action indicating agreement. Where special category data is collected, including health, medical, biometric, or performance-related information, explicit consent is obtained unless another lawful basis under UK GDPR applies. Records of consent are maintained to demonstrate compliance with accountability requirements. Athletes may withdraw consent as easily as it was provided, without detriment to their participation where processing is based solely on consent.

We do not sell personal information.

Information may be shared with:

• Approved HubSport coaches and practitioners
• Platform service providers
• Technology providers supporting platform delivery
• Legal or regulatory authorities where required by law

All third parties are required to maintain appropriate confidentiality and security standards.

We implement reasonable technical and organisational measures, including:

• Secure authentication
• Encrypted data transmission
• Role-based access controls
• Secure cloud infrastructure
• Ongoing monitoring and security reviews

While we take reasonable precautions, no online service can guarantee absolute security.

Personal information is retained only for as long as necessary to:

• Deliver services
• Meet contractual obligations
• Comply with legal requirements
• Resolve disputes
• Protect legitimate business interests

Data that is no longer required will be securely deleted, anonymised, or pseudonymised where appropriate.

Subject to applicable law, you may have the following rights regarding your personal information:

• Right of Access — request a copy of the personal information we hold about you
• Right of Rectification — request correction of inaccurate or incomplete information
• Right of Erasure — request deletion of your personal information in certain circumstances
• Right to Restrict Processing — request that we limit how we use your information
• Right to Object — object to processing based on legitimate interests or for direct marketing
• Right to Data Portability — receive your data in a structured, commonly used format where applicable
• Right to Withdraw Consent — withdraw consent at any time where processing is consent-based

Requests can be submitted using the contact information provided in this policy.

HubSport uses cookies and similar technologies to:

• Maintain secure sessions
• Remember user preferences
• Improve platform functionality
• Analyse platform performance
• Enhance user experience

You may accept all cookies, reject non-essential cookies, or manage cookie preferences through the cookie banner or your browser settings. For full details, see our Cookie Policy.

HubSport provides accessible mechanisms to manage privacy preferences and exercise data protection rights at any time.

Through account settings or by contacting the designated Data Protection Officer or privacy contact, users may:

• Review and update privacy preferences
• Manage consent for optional data processing activities, communications, and marketing
• Access information regarding how personal data is collected, used, shared, and retained
• Request access to, correction of, or restriction of processing of personal data
• Object to specific processing activities where applicable
• Request account deactivation or permanent deletion of account and associated personal data

Visit Account Settings → Privacy & Data to manage your preferences.

Open Privacy & Data in Account Settings · Manage cookie preferences

Users may deactivate their account through Account Settings.

Account deactivation suspends user access while retaining data in accordance with applicable retention policies, legal obligations, safeguarding requirements, and legitimate business needs.

Go to Account Settings

Users may request permanent deletion of their account and personal information.

Deletion requests are handled in accordance with the right to erasure under UK GDPR, unless HubSport is required to retain certain information to comply with legal, regulatory, safeguarding, contractual, or legitimate business obligations.

Upon receipt of a valid deletion request, HubSport will verify the identity of the requester and respond within the timeframes prescribed by applicable data protection legislation.

Where data cannot be fully deleted due to legal retention requirements, users will be informed of the basis for retention and further processing will be restricted where appropriate.

Permanent account deletion results in the secure deletion, anonymisation, or irreversible pseudonymisation of personal data where feasible and legally permissible.

Go to Account Settings

Where processing is based on consent, users may withdraw consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

HubSport may update this Privacy Policy from time to time.

Updated versions will be published on the platform together with the revised effective date.

For questions regarding this Privacy Policy or your personal information, please contact us using the details below.